Last updated: September 2026
Introduction
softaspen is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.
By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.
Information We Collect
We may collect the following types of information:
Information You Provide
- Name and contact details when you complete our consultation request form
- Email address for correspondence
- Service preferences indicated in form submissions
- Project details and other information you choose to share
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and consultation requests
- To provide and improve our consulting services
- To communicate with you about our services
- To analyse website usage and improve user experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: When you submit a form or contact us, you consent to our processing of your data for the purposes stated
- Legitimate interests: We may process data to improve our services and website functionality
- Legal obligation: We may process data when required by law
Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored on secure servers within the United Kingdom and European Economic Area.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Consultation request data is typically retained for a period of three years unless a longer retention period is required by law or for legitimate business purposes.
Your Rights
Under applicable data protection laws, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure of your data
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise any of these rights, please contact us using the details provided below.
Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
softaspen
42 Canary Wharf Tower
London, E14 5AB
United Kingdom
Email: [email protected]