Last updated: September 2026
Our Commitment to GDPR Compliance
softaspen is fully committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) where applicable. We take our responsibilities as a data controller seriously and have implemented appropriate measures to ensure the protection of personal data.
Data Controller Information
softaspen acts as the data controller for personal information collected through this website. Our contact details are:
softaspen
42 Canary Wharf Tower
London, E14 5AB
United Kingdom
Email: [email protected]
Lawful Bases for Processing
We process personal data only when we have a lawful basis to do so. The lawful bases we rely upon include:
Consent
When you submit a consultation request form or contact us directly, you provide consent for us to process your personal data for the stated purposes. You may withdraw your consent at any time by contacting us.
Legitimate Interests
We may process personal data where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms. This includes analysing website usage to improve our services.
Legal Obligations
We may process personal data where necessary to comply with legal obligations, such as retaining records for tax purposes or responding to legal requests.
Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
Right to Be Informed
You have the right to be informed about how we collect and use your personal data. This GDPR statement and our Privacy Policy fulfil this requirement.
Right of Access
You have the right to request a copy of the personal data we hold about you. We will respond to such requests within one month.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain circumstances.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant effects. We do not currently use automated decision-making processes.
Data Security Measures
We implement appropriate technical and organisational measures to protect personal data, including:
- Secure storage of electronic records
- Access controls limiting who can view personal data
- Regular review of security practices
- Staff training on data protection
International Data Transfers
Your personal data is stored and processed within the United Kingdom and European Economic Area. We do not routinely transfer personal data to countries outside these regions. If such transfers become necessary, we will ensure appropriate safeguards are in place.
Data Breach Procedures
In the event of a personal data breach, we will notify the Information Commissioner's Office within 72 hours where required by law, and affected individuals where the breach is likely to result in a high risk to their rights and freedoms.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month. There is no fee for exercising these rights in most circumstances.
Complaints
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
United Kingdom
Website: ico.org.uk